Alisha Rogerson Unit 1 — Communicate in a business environment 1. Communication internally can be less formal — due to familiarity between members of a team — if between colleagues.
Habbershaw Ellen-Paige Habbershaw Unit 1 - Communicate in a Business Environment Learning outcome 1- Understand business communication models, systems and processes Analyse the communication needs of internal and external stakeholders Communication within a business is always purposeful; whether it is to inform, to persuade or to request action.
It is a process that must be understood by both the sender and receiver of the message in order to be successful. The communication needs of internal and external stakeholders are slightly different due to their position in relation to the organisation.
Stakeholders are any individuals or groups that are involved within an organisation. Internal stakeholders include people who work from within the organisation, such as employees, volunteers, managers and owners.
In my organisation, these would include the employees, managers, and company directors. In my role, I need to know certain procedures specific to the admin department, as well as within the company in general. Procedures are communicated through the use of the staff handbook and updates are given verbally or via email.
External stakeholders are the people who are affected by the work and activity of the organisation such as; shareholders, investors, customers, clients and suppliers.
These groups need to know information regarding the branding, sale and publicity of a product, as well as any events and sponsorship involved.
For example, in an office, this would include the companies in which we buy from e. Analyse the different communication models that support administration There are a number of different patterns of communication that take place in a business.
They differ due to the direction and flow of the information. Communication within administration can involve letters, meetings, emails, presentations, and memos.
The quality of communication influences many different areas of the business, such as working relationships between colleagues and effectiveness Company within a team.
Director Ellen-Paige Habbershaw The chain model represents a hierarchical pattern of communication which can sometimes be found in military organisations where information is passed down the chain of command. In my organisation, this is a regular flow of information.
In this model, all members can freely share information with each Admi other. This model encourages participation and n communication within the team and also helps to build healthy working relationships between colleagues. The star model should be found in almost all organisations involving teams of people; this will ensure consistent communication, and in turn improve overall efficiency of the organisation.
Other models of communication include the wheel, which is used in autocratic leadership styles, where an individual in a managerial role takes charge of communication between all other individuals.
A more unusual model of communication is the called Y model. Evaluate the effectiveness of different communication systems Explain ways of overcoming barriers to communication Communication within business can be in a number of different ways, the method depends on the information being delivered, its importance and the individual receiving it.
Effective communication relies on how clear the message is and making sure the appropriate method is used. It is also important to consider any potential barriers, and know how to reduce them.
When selecting an appropriate method of communication, it is important to adapt and meet the needs of the audience in order to overcome barriers. Factors to consider include: Barriers may also include human error, such as poor listening skills, lack of discussion, and misinterpretation.
Communication in business can be divided into three different categories: Verbal communication includes face-to-face meetings, over the phone, voicemail messages etc.
Communicating verbally can be very effective and has its advantages as information can be transmitted and discussed straight away. However, it can be very easy to face barriers over the phone as individuals cannot rely on body language or visual cues.
This may make it hard to speak to someone of a different language or someone with learning difficulties. In my role, verbal communication is a key part. I always ensure when speaking on the phone to be clear and direct, and to ask the caller to repeat if I am unsure about what they said.
Written communication letters, emails, memos, agendas is a very effective way to communicate formally as messages can be edited and revised before they are sent, as well as being edited to suit the needs of the audience, e.
This means the chance of misinterpreting the information is reduced, and a wider audience can be reached by modifying the text. Written communication, whether it is in a letter or an email, also provides a permanent record, whereas a verbal conversation will be lost unless it is recorded.Feb 28, · Outcome 1: Understand the purpose of planning communication.
1. The benefits of knowing the purpose of communication is so that you can improve your communication skills. This skill is then used to help others learn what you know and can help . Unit 1 – Communicate in a business environment Analyse the communication needs of internal and external stakeholders Internal stakeholders are individuals within a company, i.e.
employees, managers, directors, investors; alternatively, external stakeholders are those that are outside of but. Unit Title: Communicate in a business environment OCR unit number Sector unit number K// Level: 3 Credit value: 3 Guided learning hours: 14 Unit purpose and aim This unit is about being able to select and use information and different styles of communication, in order to communicate clearly, accurately and effectively, in writing and.
Unit Communicate in a business environment 8 Unit Contribute to the improvement of business Unit Evaluate the provision of business travel or City & Guilds Certificates and Diplomas in Business Administration () 9 d.
spelling e. conventions in business communications. For example, on the Communicate in a Business Environment unit, your ‘Outcome 1’ says ‘Understand the purpose of planning communication’. But on the one I’m doing, the Outcome 1 says ‘Understand business communication models, systems and processes.’ and all of .
COMMUNICATE IN A BUSINESS ENVIRONMENT Candidate: Frances Chambers Workplace: Unit: Level: 2 Credit Value: 3 This statement demonstrates my knowledge and understanding of Learning Outcomes.
Learning Outcome 1: Understand the purpose of planning communication Explain why different communication methods are used in the business environment.